Refund policy

Time:
Within 15 Days

Requirements: 
To be eligible for an exchange, the item must be in the same condition as when you received it, unworn, unused, with tags, and in its original packaging.

Charges:  
The customer will cover the delivery charges.

Payment Adjustment:
- If the new order amount is less than the original, the company will refund the difference.
- If the new order amount is more, the customer will pay the difference.

Process:
1. Contact support at +92 301 0418018  
   (or)  
2. Send the parcel to the following address:  
   - Name: Familien Mall  
   - Address: 1A, Karim Block Allama Iqbal Town, Lahore, 54000
   - Contact: +92 301 0418018

Refund Policy

Time: 
Within 15 Days

Requirements: 
To be eligible for a refund, the item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging.

Charges:
The customer will cover the delivery charges.

Process:
1. Contact support at +92 301 0418018
   (or) 
2. Send the parcel to the following address:  
   - Name: Onerwear  
   - Address: 1A, Karim Block Allama Iqbal Town, Lahore, 54000
   - Contact: +92 301 0418018

Refund Processing:  
Once we’ve received and inspected your return, we’ll notify you if the refund is approved. Approved refunds will be transferred to the customer’s bank account within 10 business days. If more than 15 business days have passed and you haven’t received your refund, please reach out to us.

Damage Policy

Time:
Report any damaged or defective items within 3 days of receiving your order.

Requirements:
To be eligible for a replacement, the item must meet the following conditions:

• The damage or defect must be reported with clear photos or videos as proof.
• The item must be unused and in its original packaging.

Charges:

• If the damage is due to a manufacturing defect or mishandling during delivery, the company will cover the replacement shipping cost.
• If the item was damaged due to customer misuse, it will not be eligible for replacement.

Process:

1. Contact support at +92 301 0418018 with details and proof of damage.
   (or)

2. Send the damaged item to the following address after approval:
   - Name: Familien Mall
   - Address: 1A, Karim Block Allama Iqbal Town, Lahore, 54000
   - Contact: +92 301 0418018

After reviewing the claim, the company will either replace the item or provide a suitable resolution.

Note: Sale items with 30% or more discount, cannot be returned, exchanged or refunded.